Refund & Return Policy

At bidding.com.bd, we want you to have a smooth and satisfactory shopping experience. If you are not completely satisfied with your purchase, you may be eligible to return the product or request a refund in accordance with the terms outlined below.

1. Return Eligibility

Our return policy is valid for 7 days from the date of delivery, unless otherwise specified for a particular product.

To be eligible for a return:

• The product must be unused and in the same condition in which you received it.
• The product must be returned with its original packaging, tags, accessories, manuals, and other included items.
• You must provide your order number, receipt, or other valid proof of purchase.
• The return request must be submitted within the applicable return period.

Products that are damaged, altered, used, or missing original accessories may not be eligible for a return or may qualify only for a partial refund.

2. Non-Returnable Products

Certain products may not be eligible for return due to their nature or hygiene requirements.

These may include:

• Perishable goods
• Personal care and hygiene products
• Intimate or sanitary products
• Downloadable or digital products
• Gift cards or vouchers
• Products specifically marked as non-returnable
• Products that have been used, modified, or damaged after delivery
• Products that are missing original packaging or accessories

Additional return restrictions may apply to specific products or categories. Please check the product listing before placing your order.

3. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible.

For faster resolution, we may request:

• Your order number
• Photos or videos of the product
• Photos of the packaging and shipping label
• A brief description of the issue

After verification, bidding.com.bd may offer a replacement, refund, or another appropriate resolution depending on the circumstances and product availability.

4. Return Request Process

To request a return or refund, please contact our support team at contact@bidding.com.bd or through the contact/support options available on bidding.com.bd.

Please provide:

• Order number
• Product name
• Reason for the return
• Photos/videos, if applicable

Our team will review your request and provide return instructions if the product qualifies.

Please do not send any product back without receiving return instructions from bidding.com.bd.

5. Refunds

Once your returned product is received and inspected, we will notify you whether your refund has been approved or rejected.

If your refund is approved, the refund will normally be processed within 7–10 working days.

The refund will generally be issued to the original payment method used for the purchase. Depending on your bank, card issuer, mobile financial service provider, or other payment provider, it may take additional time for the refunded amount to appear in your account.

The total refund amount may be adjusted where applicable for return shipping charges, delivery charges, or other applicable costs according to the circumstances of the return.

6. Late or Missing Refunds

If you have been notified that your refund has been processed but have not received it yet:

• Check your bank account or payment account again.
• Contact your card issuer or payment service provider, as processing times may vary.
• Contact your bank or mobile financial service provider if applicable.
• If you still have not received your refund after the applicable processing period, please contact us at contact@bidding.com.bd with your order number and refund details.

7. Sale and Promotional Items

Unless otherwise stated on the product page or during a promotion, sale, discounted, clearance, or promotional products may not be eligible for refund or return.

Any special return or refund conditions applicable to a promotional offer will be communicated at the time of purchase.

8. Exchanges

We may offer an exchange where a product is found to be defective, damaged, or incorrectly supplied, subject to product availability.

If the same product is unavailable, bidding.com.bd may offer an alternative resolution, such as a refund or replacement with another suitable product, where applicable.

To request an exchange, contact us at contact@bidding.com.bd and provide your order details.

9. Gifts

If a product was purchased as a gift and shipped directly to the recipient, an approved refund may be issued as store credit or another applicable form of credit, depending on the circumstances.

If the gift purchaser placed the order under their own account and payment method, any approved refund may be returned to the original purchaser/payment method.

10. Return Shipping

Unless the return is due to an error on our part, such as receiving a wrong, defective, or damaged product, the customer may be responsible for the cost of returning the product.

If the return is approved because of an error attributable to bidding.com.bd or the seller, we may arrange or reimburse reasonable return shipping costs where applicable.

Original delivery charges are generally non-refundable, unless the return is caused by an error attributable to bidding.com.bd or the seller.

We recommend using a trackable shipping service when returning higher-value products. bidding.com.bd cannot guarantee receipt of a returned item until it has been received and verified by our team.

11. Product Inspection

All returned products are subject to inspection before a refund or replacement is approved.

A return may be rejected or a partial refund may be issued if:

• The product shows signs of use beyond reasonable inspection.
• The product is damaged due to customer handling.
• Original packaging, accessories, or components are missing.
• The product has been altered or modified.
• The return request was made after the applicable return period.
• The product does not meet the return conditions stated on its product page.

12. Seller-Specific Policies

Because bidding.com.bd may feature products from different sellers, certain products may have additional return conditions.

Where a product-specific return policy is displayed on the product page, that policy will apply to the relevant product.

Customers are encouraged to review the product description and applicable terms before completing a purchase.

13. Cancellation Before Delivery

If you wish to cancel an order before it has been shipped, please contact us as soon as possible.

Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return process after delivery.

14. Refund Timeline at a Glance

The above timelines are estimates and may vary depending on the product, seller, courier, bank, and payment service provider.

15. Need Help?

If you have any questions about refunds, returns, exchanges, or an existing order, please contact our customer support team:

Email: contact@bidding.com.bd

Please include your order number whenever contacting us about a return or refund so that we can assist you more quickly.

bidding.com.bd reserves the right to update or modify this Refund & Return Policy when necessary. Any changes will be published on this page.